Success Story: World2Fly Enhances Cabin Crew Productivity and Passenger Experience with Flightman’s Cabin Crew Application
The following case study was produced in coordination with the Dublin City University Business School MSDM Practicum and World2Fly. Read on to learn about World2Fly Success through the implementation of Flightman’s Cabin Crew applications.
World2Fly, a leading airline, faced challenges in managing cabin crew operations and reporting. They relied on PDF documents, which made it difficult for crew members to access specific information, and used outdated technology for reporting. This resulted in wasted time and decreased productivity.
Before implementing the Cabin Crew application, World2Fly struggled with inefficient information management. Crew members spent valuable time searching for specific information in PDF documents. The airline also used outdated reporting technology, where reports were stored and office users had to proactively search for details, leading to wasted time and decreased productivity. Furthermore, office users had to sift through all reports, rather than focusing on the ones that required attention, which limited their focus on critical issues.
World2Fly selected Flightman’s Cabin Crew application to enhance their cabin crew team’s productivity and allow office colleagues to focus on important information. The selection criteria included a combination of functionality, technology, and cost.
The implementation of the Cabin Crew application has brought significant improvements to World2Fly’s operations.
Crew members now spend less time searching for information, allowing them to focus on other tasks, including attending to passengers. This has led to increased productivity and an improved passenger experience. Passengers benefit from the digitization of information, and crew members can spend more time with them, leading to increased satisfaction. The application also enables faster reaction times to non-desired situations, thanks to the reports sent by the cabin crew.
After using Flightman’s solution, World2Fly’s success has achieved improved operational efficiency, enhanced passenger experience and satisfaction, increased productivity, and reduced wasted time. The airline is also able to react faster to critical issues, which has improved its overall performance.
Moving Forward
To learn more about how Flightman’s Cabin Crew Applications can enhance your airline’s passenger service, explore our website workshops or request a demo today. Discover the future of inflight service with Flightman – where every flight is a personalised journey.
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