Value proposition consulting

Modern technologies can allow an airline’s personnel and aircraft to be seamlessly connected to the company’s business systems. This can yield dramatic cost savings as well as major improvements in the performance of the airline’s business processes. 

Flightman has conducted a series of workshops with many airlines to analyse and quantify the value proposition surrounding connected technologies and information management in the context of aircraft operations. The technologies considered included “Electronic Flight Bag” (EFB) types of solutions; the use of computers (either as commercial off the shelf laptop or tablet hardware, or as installed aircraft equipment) by flight crew and ground users, integration to existing backend systems, and connectivity of the entire system. In order to understand the process changes that are possible by using such technologies it is important that an airline understands their current processes and can map and target improvements to be overlaid on the existing operation. 

Major processes that have been examined in workshops with commercial airlines include:

  • Maintenance Pre-Flight
  • Data Distribution (to aircraft and to crew members)
  • Flight Operations
  • Cabin Crew Operations
  • Maintenance Post-Flight
  • Fuel Reconciliation and Payment
  • Post-Flight Reporting and Tracking
  • Training

These existing processes were mapped in detail by teams consisting of airline personnel, who were familiar with the actual operation of the current process. The work of these teams was facilitated by Flightman consultants, but the actual output of the workshop was the result of efforts by team members from each of the participating airlines. Following the mapping of the existing processes (the “As Is” processes) the teams then examined ways in which the processes could be improved by the application of modern information technology. These “To Be” processes were also mapped in detail. Both the “As Is” and the “To Be” processes were then analytically modeled. This resulted in a series of validated processes that were modeled in great detail, the performance of the “As Is” and the “To Be” processes were quantified and compared to each other in terms of elapsed and working time, cost, and degree of value added. 

Through the Value Proposition Workshop, substantial savings and revolutionary improvements in the operational performance at the commercial airlines were identified and the means to achieving them have been categorised and validated.